The Dinner Twist Service Terms of Use
May 2024
Thank you for stopping by to read Dinner Twist's Terms of Use (these "Terms"). These Terms are important and affect your legal rights, so please read them carefully. Dinner Twist is herein also referred to as "us" or "we".
Dinner Twist is a delivery service of a pre-packed box or boxes of fresh groceries with matching recipes for a minimum of three (3) and maximum of ten (10) dinner meals, so-called meal kits and fresh single items, known as Marketplace products. When you join Dinner Twist using a standard sign-up process on our website you create a customer profile on our website. When you order a meal kit or Marketplace items, you agree to join a fully flexible subscription service of weekly or fortnightly deliveries. Your customer profile is your portal to manage your order preferences for all your future deliveries, and your personal information and delivery details.
Refunds
First delivery satisfaction guarantee
If you find Dinner Twist produce to be of poor quality and, as a result you do not wish to cook it, you can request a credit of your full purchase price. The claim needs to be made within 24 hours of delivery via email to customercare@dinnertwist.com.au. The delivery will be collected by Dinner Twist and a refund or credit organised within 14 days. If you have not yet paid Dinner Twist, the invoice will be cancelled. This claim can be made only once per household. The claim automatically terminates the Dinner Twist subscription and is valid for first deliveries only.General refunds
If a product supplied by Dinner Twist is considered faulty, damaged, missing or for any reason not suitable for use, the customer should notify us immediately (contact information is available on the recipe booklet and website) After establishing proof of purchase and that the product was damaged whilst handled by Dinner Twist, we will first attempt to supply a replacement product. If we cannot do so in a reasonable timeframe, thus impacting the value of the service, Dinner Twist will credit the value of the product. It is the responsibility of the customer to take proper care of the product once delivered to the address provided. Please allow for adequate cover and/or clear instructions to our drivers should you not be able to receive the delivery in person. Dinner Twist cannot be held responsible for damage to the product occurring after delivery.Managing your subscription
You may hold or edit your order at any time, at no cost, if doing so by Tuesday midnight (WST) before your next scheduled delivery (the "CUT-OFF TIME"). You can opt out of the subscription service at any time by choosing the "on-demand" delivery option after the CUT-OFF TIME. All cancellations or changes are to be completed by the customer in their online profile on our website. If you cancel your delivery after the CUT-OFF TIME you may incur a fifteen dollar ($15) late fee on meal kit or Marketplace orders, and a five dollar ($5) late fee for Friday Marketplace orders. Cancellations after the CUT-OFF TIME can only be made by calling Dinner Twist directly on 1300 135 660. A delivery fee of $12.90 applies to most Perth metro areas. If you are in a regional area, your order summary will display the exact fee based on your delivery area. Alternatively, you can choose to pick up your order from our depots located at Fremantle or Canning Vale on Monday afternoon between 2:30pm - 6:30pm. Marketplace only Friday Top Ups will not incur a delivery fee if you have a meal kit or marketplace only orders over $50 in the same delivery week. There are no hidden or additional delivery or payment fees associated with Dinner Twist. Selecting other than our normal payment options may attract a fee.Any changes to your next scheduled delivery must be made before the CUT-OFF TIME. If your changes are made after the CUT-OFF TIME, the changes will take effect on your second scheduled delivery from the date of change. For single deliveries such as gifts or vouchers, you must place your order or cancel your delivery before the CUT-OFF TIME. If you place your order after the CUT-OFF TIME you will receive your meal kit or Marketplace items on the second next available delivery date.
Personal Details
Your personal details are for our internal use only. Internal use includes use associated with our suppliers and logistical partners or other third parties taking part in the production of our product. Dinner Twist will not sell or share your personal details to a third party not involved or associated in delivering our service to you. It is important that you keep your personal details current. Any changes to your personal information such as updated email, phone number or delivery address must be updated in your customer profile on our website. If your changes are made after the CUT-OFF TIME, the changes will take effect on your second scheduled delivery from the date of change, Dinner Twist is not liable for any loss suffered as a result of expired or inaccurate personal information. If an order can not be fulfilled as a result of inaccurate personal details, the meal kit or Marketplace items will still be billed at full price.Delivery
Dinner Twist services different geographical areas at different times and days. During the sign-up process this is communicated to you as a user and you will receive emails and SMS stating your expected delivery time. Note that these times are estimates and may vary should we encounter unforeseen circumstances. When ordering Dinner Twist you acknowledge that your address and name may be shared with third party suppliers such as logistical partners, who will be part of bringing the Dinner Twist product to your nominated address.By registering for the Dinner Twist service you accept that the product will be left at your property. We suggest that you nominate a safe place in the delivery notes in your online profile settings, otherwise our experienced delivery drivers will pick an appropriate location to leave your order. If there is nobody home at the time of delivery, we will leave the meal kit or Marketplace items at your property. If you have provided us with your mobile phone number, we will then give you a call or send you a text to let you know your meal kit or Marketplace items have been delivered. Once your meal kit or Marketplace items have been delivered to your property, it becomes your responsibility and Dinner Twist accepts no liability for theft, weather damage or other loss or damage to your meal kit or Marketplace items. Dinner Twist reserves the right to include and exclude serviced suburbs in our delivery area without notice. Dinner Twist reserves the right to choose to not deliver our product to a certain area within a suburb or postcode, and to not deliver our product to a certain customer. Dinner Twist reserves the right to change delivery days or times. This may be required for logistical reasons, and all customers affected by such changes will be notified at least seven (7) days prior to the changes taking effect.
If, due to unforeseen circumstances, we are unable to deliver your meal kit or Marketplace items on the agreed day, we will contact you to agree on how to manage your delivery. Customers subscribing to Dinner Twist agree to delivery of the meal kit or Marketplace items on a certain day within a certain time, also accept there may be delays out of our control (such as traffic or weather) and your meal kit or Marketplace items may be delivered outside our scheduled delivery times. If your meal kit or Marketplace items are due for delivery on a public holiday, they will be delivered the next business day.
Quality & freshness
We take every precaution to keep our products fresh, of the highest quality and without damage. As a customer and consumer, it is your responsibility to examine and approve the quality of the products you receive. Meat and dairy products are supplied separately in a container with ice or cool packs. Dinner Twist continuously monitors our supply chain to ensure food is within the safe zone when delivered. It is the customers responsibility to verify the meat and dairy products are safely below 6 Deg Celsius when unpacking your meal kit or Marketplace items. If you are uncertain of the freshness or temperature of your produce, contact Dinner Twist immediately for a refund and discard the product. Our supply chain is planned to your doorstep, once the order is left at your property we can no longer be held responsible for the temperature or quality of products supplied. Use the ingredients list included with your meal kit to make sure all products are supplied and of satisfactory quality. Dinner Twist accepts no responsibility or liability for injuries or illnesses as a result of consuming food we have supplied. Our meal kit recipes are tested and carefully put together but you as the consumer and cook of the meals are responsible for cooking your food safely and appropriately. The recipe booklet included with your meal kit is a guide only and supplied for inspiration or suggestion, and used voluntarily.If your meal kit is missing a required ingredient or a meal kit or Marketplace product is not of acceptable quality, or the meal kit ingredient is broken or damaged please email admin@dinnertwist.com.au immediately. If we agree the product was supplied faulty on delivery, Dinner Twist will process a credit or refund for the value of the damaged or missing item. For single deliveries such as gifts or vouchers Dinner Twist will refund the person who paid for delivery of our product. The refunded value is to compensate the consumer for the affected product/ingredient.
Allergies and Food Intolerances/Aversions
Dinner Twist offers gluten-free ingredients as an optional extra for selected meals. There is an additional cost for gluten-free ingredients, which may vary and will be clearly displayed on the website when ordering those meals. Other meals are gluten-free as standard. Check your delivered items to verify that they are gluten free and suitable for your personal situation. Should you receive the wrong product, contact customer support who will arrange a replacement or credit for any missing or incorrect ingredients. Although we provide ingredients that are gluten-free, we pack our boxes in an environment that may contain traces of gluten. If you have an allergy or medical condition, this may not be the best option for you. Discrete allergies or other food intolerances are not considered in the planning of our meals or when handling the produce and ingredients. Your Dinner Twist meal kit may contain nuts or other foods that are considered individual allergens. When nuts are supplied they are portion packed but may still contaminate any other produce supplied. Dinner Twist consumers must check the ingredients list of each meal in each meal kit's menu, as well as pre-made supplied products (such as jars or tinned products) to ensure all ingredients are suitable for your personal diet or situation. Any concerns regarding a discrete allergy and a particular product should be addressed directly with the manufacturer.Every Dinner Twist customer must individually determine if the produce and recipes supplied in your Dinner Twist meal kit are appropriate to consume in your personal situation.
Payment
When registering and ordering Dinner Twist, you agree to provide your payment details and you authorise Dinner Twist to charge your credit card to collect payment for your delivery. Payment for your Dinner Twist delivery will be charged to your credit card on the Thursday before your next scheduled delivery. If payment is unsuccessful and we do not receive communication from you, we will hold delivery of your meal kit or Marketplace items awaiting further instructions or pending payment.Any outstanding debt(s) for payment to Dinner Twist will be pursued for debt recovery. We will issue a letter of demand in regards to our rights and to the outstanding payment(s). If we do not receive payment in full or a response from you within 14 days from the date of the written demand, we will commence a Minor Case Claim in the Magistrates Court of Western Australia against you, to recover the debt.
Any customers who accrue a history of outstanding payments may have their account suspended by Dinner Twist, until such time as all payments are made and outstanding debts cleared. Re-instatement of suspended accounts is at the discretion of Dinner Twist.
Dinner Twist rewards program
As a subscriber, you can collect rewards by sharing Dinner Twist with your friends. When using your phone number as a discount code or the supplied referral code, your friend can qualify for a discount and you may qualify for credit to use towards the payment of your meal kit or Marketplace items. Dinner Twist rewards credits are not transferable, can not be redeemed for cash and are annulled in full when unsubscribing. Dinner Twist reserves the right to amend or terminate the rewards program at any time with no guarantee of honouring gained rewards. A minimum spend of $80 by both the referrer and friend is required in order for the discount to be activated in the account profile.Testimonials, Feedback & Reviews
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Dinner Twist does not solicit or edit testimonials prior to their presence on the website. Testimonials do not reflect the views and opinions of Dinner Twist, its agents and/or affiliates. Testimonials reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Dinner Twist shall not be liable for the Testimonials or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the testimonials on this website.Dinner Twist reserves the right to review and monitor all testimonials and to remove any testimonials which can be considered inappropriate, offensive or cause breaches of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the testimonials on our website and have all necessary licenses and consents to do so;
- The testimonials do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The testimonials do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The testimonials will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views.
You agree that any feedback, review or testimonial received via email, or on social media comments or online reviews may also be published, together with your name, location of suburb and any picture that you supply on this website or any 3rd party platform used for marketing purposes.
Promotions
Dinner Twist may, at their discretion, run promotions on their meal kit or Marketplace subscriptions. Unless otherwise stated, these promotions are one use per customer only, for a limited time period, cannot be transferred or redeemed for cash, and cannot be used in conjunction with any other offer. If you have any questions relating to a promotion code, please contact our Customer Service Team on 1300 135 660Dinner Twist – Terms & Conditions Rev May 13, 2024.
