FREQUENTLY ASKED QUESTIONS
How does Dinner Twist work?
We believe in making time for the things we love. Let us do the running around for you.
We help take the worry out of "what's for dinner" and eliminate your weeknight grocery shopping and meal planning.
Not only are you supporting local farmers and suppliers and reducing waste, you are also eating fresh, wholefoods and creating wonderful habits while learning new things in the kitchen.
Step 1. Choose your delicious meals and Marketplace items here
Step 2. Let us deliver your Marketplace items and fresh ingredients with step by step recipe cards for your meal kits to make tasty weeknight dinners.
Step 3. Decide what to cook or eat first. {The hardest part!}
Are you WA based?
We are 100% Western Australian family owned and operated and work with WA suppliers and farmers. Located in Canning Vale we are a small team who love making a difference to the way people enjoy food.
You can read more about who we are over at our About Us page.
Which meal style is best for my household?
We have different delicious styles of meals to choose from to suit all different types of households and families.
In order to suggest meals that are best for you, you can choose your preferred meal style if you don't want to choose them for any given week. We also offer a few more handy extra options too. You can change your meal style easily at any time, either by clicking "Account" and scrolling down to "Your preferences" and choosing your options, or by using the preference panel and options on the meal kits page (right under your meal selections). The extra options let you choose which proteins you want to include, as well as letting you switch to grass-fed beef, upsizing meals, swapping to gluten free ingredients and swapping to e-recipes, instead of printed paper recipes. You can also choose if you want our 'kid friendly' meals to appear in your suggested meals or not.
You can edit your meal choices whenever you want (just remember to update your order the Tuesday before).
Our Fast and Family Friendly meals are designed for busy families, households with younger children who are looking to whip something up fast.
With less chop and prep and cleverly designed cooking shortcuts, you will have a delicious dinner on the table in 20 mins.
These meals feed either 2 or 4 people. Some meals can be upsized to include extra protein. Meals are either naturally gluten-free or come with a gluten-free option for an additional fee. Some meals offer the option to switch to grass fed beef.
Our Nourishing and Delicious meals are full of wholefoods and packed with nutrition. With fewer refined carbs, naturally gluten-free* and high in fibre, these meals are for families who are after the next step in their nutrition journey.
These meals feed either 2 or 4 people. Some meals can be upsized to include extra protein and offer the option to switch to grass fed beef.
Our Foodie meals are for those who want to try something a bit more adventurous. These meals have a touch of sophistication about them and will feed either 2 or 4 people. Some meals can be upsized to include extra protein and offer the option to switch to grass fed beef.
Our Seasonal Favourite meals include delicious, balanced meals with a little twist on the family favourites we all know and love and caters for even the fussiest of eaters and are on the table in 25-35 mins.
The selections rotate every 3 months and feed either 2 or 4 people. Some meals can be upsized to include extra protein. Meals are either naturally gluten-free or come with a gluten-free option for an additional fee. Some meals offer the option to switch to grass fed beef.
If you are looking to discover new flavours and delicious ways of cooking yummy, healthy balanced vegan and vegetarian meals that are naturally gluten-free*, the Meat-Free meals are a must for you!
These meals feed either 2 or 4 people with 3 vegan meals and 3, 4 or 5 vegan and vegetarian meals per week.
You can choose 3 to 10 meals per week from any of these meal styles (minimum 3 meals and maximum 10 meals for a meal kit delivery). If you need more than 10 meals a week, contact customer service to discuss your requirements or add extra meals from our Marketplace.
*We provide ingredients that are gluten free, however we pack our boxes in an environment that may contain traces of gluten. If you have an allergy or medical condition, this may not be the best option for you.
Do you have meal kits for 1 person?
We currently do not have a meal kit with portions for 1 person only, but we have plenty of customers who come to us looking for this option.
We recommend starting with 3 meals for 2 people. which allows you to stretch them out over the week, freeze the extra portions or even halve them with a friend or family member or cook enough for lunch/dinner the next day! We also offer single meals in our Marketplace which gives you more options to fit your needs and schedule. #winning
Am I locked in? What are my options?
You are not locked in (...and never will be!)
We have a variety of options for your Dinner Twist orders.
You can select weekly or fortnightly deliveries, this way your delicious Dinner Twist order will show up on cue without any hassle or follow up. You can easily edit your meals and preferences, skip as many weeks as you need or put a hold on your deliveries using your online profile on the Dinner Twist website at anytime.*
When you put a hold on your regular deliveries, you automatically change to an On Demand service which lets you activate the weeks you want a delivery - easy! And, while we hope you choose to stay with us, we understand we might not be perfect for everyone so if we still haven't won you over, you can delete your account if you wish.
*Just make sure to make any changes by Tuesday midnight prior to delivery, or we may require a $15 late change fee.
Where do we deliver and when?
The Dinner Twist delivery area is always expanding and currently we service homes from Albany to Kalgoorlie and out to the Perth Hills!
Delivery days:
Monday, Tuesday, Wednesday, Friday and Saturday: north of the Swan River, up to and including Quinns Rocks.
Tuesday, Wednesday, Friday and Saturday: south of the Swan River down to and including Mandurah and regional orders.
A delivery fee of $12.90 applies to most Perth metro areas (check your postcode here). If you are in a regional area, your order summary will display the exact fee based on your delivery area. Alternatively, you can choose to pick up your order from our depots located at Fremantle or Canning Vale on Monday afternoon between 2:30pm - 6:30pm.
How do I pay?
When signing up for an account on the Dinner Twist website, you enter your credit card details. Unless you purchase a gift card, you will not be charged until you place an order.
All your orders are combined into one transaction and payments are processed weekly. Payment is charged at 12pm on the Thursday BEFORE your next Dinner Twist box delivery is due.
If your payment fails, you will receive an SMS on Thursday with the option to update your card details or recharge your credit card. You will need to contact us immediately if you wish to cancel your order for that week*.
*Please note: cancellations after Tuesday midnight may incur a late cancellation fee.
Do you provide the calories/nutritional information for each meal?
We provide a breakdown of macronutrients on the Nutritious and Delicious and Plant-Based meals.
We do not provide calorie intake with Dinner Twist recipes as we like to encourage a holistic, balanced approach to your diet (and this way we have more time to concentrate on new yummy recipes for you to enjoy!)
All our recipes include aspects to achieve a healthy, balanced diet.
We suggest looking into mobile apps where you can weigh and enter what you are cooking, providing you with any extra information you may need.
Can you freeze the meat, fish and poultry that comes in your boxes?
Absolutely!
All our meat, fish and poultry is prepared and packed the morning of your delivery, it doesn't get fresher than that!
(Our bread/rolls are also baked the morning of delivery, so we recommend also freezing if you don't plan on enjoying in the first couple of days).
Is our produce organic?
As much as we would love to be able to supply all organic, due to the large number of orders we fill and quantities we need, unfortunately supply isn't always reliably available.
Working with local conscious and ethical suppliers is very important to us and all of our fresh produce comes from local, passionate farmers across WA.
We don't use preservatives or MSG in our boxes, we use organic where we can, and always choose free-range, pastured and regeneratively farmed meat.
Can I choose which meals I get?
Yes you can! Our passionate recipe team work hard on ensuring our meals are always exciting with plenty of variety each week.
While you can choose which individual meals you want, ingredients cannot be swapped out for others or left out of your box.
We also have many other great options in the Marketplace, as well as gluten-free, upsize options for some meals and the option to switch to grass fed beef.
What about allergies and preferences?
You can choose a gluten-free option for some meals, whilst others are naturally gluten-free. You can also choose a personal meal style preference when you sign up or at any time using your online profile on the Dinner Twist website.
For the gluten-free option, we bring you gluten-free replacements for items such as bread and pasta (except for our Nutricious and Delicious and Plant-Based meals, which are naturally gluten-free).
At this stage we are unable to cater for certain allergies such as nut, eggs and dairy, but the good news is, you are able to simply omit these from any recipe which may include them.
Please note, we provide ingredients that are gluten-free, however we pack our boxes in an environment that may contain traces of gluten. If you have an allergy or medical condition, this may not be the best option for you.
Why a pantry list?
We email you a pantry list the Wednesday before your next delivery to give you time to stock up on the basics, this way we avoid sending you containers of oil, soy and dried spices every week as this can become wasteful and fills up your cupboard with plastic containers quickly! {and you now have a perfectly stocked pantry, ready to whip up your meals in no time!}
What's the Marketplace?
The Marketplace is for the conscious shopper and is a hand-picked, online fresh food store, featuring local WA suppliers. Shop some of WA's most delicious fresh produce, single meal options, great weekend entertaining items, as well as always needed pantry staples! You can get Marketplace items delivered on their own, or with your Dinner Twist meal kit, including an additional Marketplace only delivery on Friday*.
You can also choose to switch to regular or On Demand Marketplace only deliveries if you wish, without a meal kit subscription. Just go to the dashboard page and select the "Switch to Marketplace only" option in the "Select an option" drop down menu at the top of the page under the heading "What would you like to do?
*Friday Marketplace only deliveries are only available to subscribers in the Perth metro area who select a Monday, Tuesday or Wednesday delivery day. Not in Perth? We are working hard on going regional for Marketplace only deliveries soon so stay tuned!
What about the environment, how does Dinner Twist help reduce waste?
Behind the scenes, we go to enormous efforts to reduce our carbon footprint and impact on our environment.
You will notice no food waste at the end of the week, mostly loose items in your box and fewer trips to the supermarket (bye-bye fuel fumes!)
The box your fresh food comes in is reusable and has a life span of 10 or so deliveries. Your box liner is made from vegetables and is 100% Australian certified compostable.
Once a box has been damaged or can no longer be used, we send it to a very special recycling plant here in Perth and it is broken down into teeny tiny granules and reused in various products such as stationary and planters!
If we have any food left over at DT HQ, we send it to Second Bite and Breast Cancer Care WA every week, supporting those who really need a warming meal.
Hows that for planet power?!
Do you have gift cards?
Why yes, yes we do!
Our gift cards are super popular for parents of a new baby (a great way to help new parents) house warming, engagement and as a wedding present. You can purchase a gift card for any occasion here.
What's with the late fee?
After Tuesday midnight prior to your delivery, we start shopping for your fresh food. To avoid food waste we order to the exact number of orders. If you cancel late, we will work hard to find a new home for your food.
To cover the administration and potential waste, we charge a small fee of $15.
The Dinner Twist timeline (just to wrap it up)
Tuesday: Your MEAL KIT/MARKETPLACE order must be placed by midnight before your next scheduled delivery, as well as your MARKETPLACE ONLY order for delivery on Friday (if available).
Wednesday: Pantry items for your box are sent by email, {check your junk folder - we sometimes end up in there!}.
Thursday: Your account will be debited. We also send out an sms with estimated delivery times for Friday & Saturday MEAL KIT/MARKETPLACE orders or for MARKETPLACE ONLY orders for delivery on Friday.
Friday: If you selected a MARKETPLACE ONLY order for delivery on Friday (if available), this is sent to you. If you selected a MEAL KIT/MARKETPLACE order for Friday, it's on its way!
Saturday: Your Saturday MEAL KIT/MARKETPLACE order is on its way! We also send out an sms with estimated delivery times or pickup information for MEAL KIT/MARKETPLACE orders for Mon/Tue/Wed deliveries.
Monday/Tuesday/Wednesday: Depending on where you're located, which delivery day you chose and if you selected delivery or pick-up, your yummy MEAL KIT/MARKETPLACE order is on its way!
You will receive an SMS from one of our friendly delivery drivers in case you aren't home.
HAPPY COOKING!
