Customer Service Superstar

Position summary:

Responsible for maintaining a high customer satisfaction as the main point of contact for customers via phone, email and some social media channels. With patience, empathy and a sense of humour, help us turn rare complaints into a positive experience.
Part or full time from our Canning Vale office.

Duties & Responsibilities

• Provide accurate and valid product information
• Maintain and seek excellent product knowledge
• Follow communication procedures, guidelines and policies
• Manage customer correspondence via phone, email and social media
• Assist customers with daily enquiries and resolve any emerging problems
• Handle customer dissatisfactions and complaints, providing solutions and alternatives within company procedures and values
• Process purchase and refund transactions

• Strong listening skills and ability to identify and assess customers’ needs to achieve a satisfactory outcome
• Multitasking and working with requests from a variety of departments within the workplace
• Proven experience and passion in providing excellent customer service
• Strong understanding of communication on social media
• Ability to work well autonomously and as part of a team
• Experience and skills in customer complaint resolution
• Ability to prioritise and manage time effectively
• Efficient worker with attention to detail
• Problem solving and investigative skills
• Computer skills, preferably MS Office, Mac

Strong listening skills and ability to identify and assess customers’ needs to achieve a satisfactory outcome

• Genuine
• Positive
• Patient
• Empathetic
• Willingness to develop and change to business needs